Cancellation policy
Order Cancellations & Shipped Orders
updated July 2026
Orders may be cancelled only if they have not yet been packed, processed, or shipped.
Once an order has been shipped, the sale is considered final. We do not offer refunds for orders simply because a customer changes their mind, ordered the wrong item, entered an incorrect shipping address, or no longer wishes to keep the product.
Refunds, replacements, store credit, or other resolutions will only be considered in the following circumstances:
- The item arrived damaged during shipping.
- The item is defective.
- An incorrect item was sent by Sundaylace Creations.
- An item is missing from your order.
- Another resolution has been approved in writing by Sundaylace Creations prior to the return.
All claims must be reported within 7 days of the delivery date and must include your order number and photographs of the issue, where applicable.
Return to Sender (RTS) Packages
Packages returned to Sundaylace Creations as Return to Sender (RTS) are not automatically eligible for a refund.
Return to Sender packages may occur for reasons including, but not limited to:
- An incorrect or incomplete shipping address provided by the customer.
- Failure to collect the package from the post office or carrier.
- Refused delivery.
- Unclaimed packages.
- Delivery attempts that could not be completed due to customer error.
Return to Sender packages are not eligible for a refund unless an exception has been approved solely at the discretion of Sundaylace Creations.
If an exception is approved, any refund may be reduced by the original shipping costs, return shipping costs, and any fees charged to Sundaylace Creations by the shipping carrier.
Customers requesting reshipment of a Return to Sender package are responsible for paying the full cost of shipping the order again.
