Refund policy

Returns Policy

Updated - July 2026

Thank you for shopping with Sundaylace Creations! We truly appreciate your support and want every customer to have a positive experience. Please read our Returns Policy before placing your order.

Returns & Exchanges

Due to the nature of our products, we do not accept returns or exchanges on:

  • Handmade jewellery
  • Beading supplies
  • Cut materials
  • Custom or personalized orders
  • Opened or used products

These items are carefully selected, packaged, and sold for creative use. Once they leave our warehouse, we cannot resell them.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of receiving your package.

Email: mariah@sundaylacecreations.com

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item(s) and packaging

Once reviewed, we will determine the best solution, which may include a replacement, store credit, partial refund, or full refund, depending on the situation.

Partial Refunds

Partial refunds may be issued in certain situations at our discretion. Every situation is reviewed individually based on the circumstances.

Return Shipping

If we request that an item be returned, customers are responsible for return shipping costs unless the error was made by Sundaylace Creations.

Original shipping charges are non-refundable.

Lost, Stolen, or Delayed Packages

Once your order has been shipped and accepted by the shipping carrier, delivery is the responsibility of the carrier.

If your package is lost or damaged during transit and includes tracking and insurance, we are happy to assist you with filing a claim with the shipping carrier.

Sundaylace Creations is not responsible for packages delayed due to weather, customs processing, labour disruptions, carrier delays, or other circumstances beyond our control.

Packages marked as Delivered by the shipping carrier are considered delivered. If you believe your package was stolen after delivery, we recommend contacting your local post office or local authorities, as appropriate.

Packages shipped without insurance cannot be refunded for loss or damage.

Tracking & Insurance

If we authorize a return, please send it to:

Sundaylace Creations Warehouse
2-39 Apamuekewawuti Rd.
Eskasoni, NS B1W 1J1
Canada

We recommend using a tracked shipping service for all returns. For returns valued over $75 CAD, purchasing shipping insurance is recommended.

Sundaylace Creations is not responsible for returned packages that are lost or damaged while being shipped back to us.

Colour & Product Variations

We do our best to accurately photograph and describe every product. However, colours may appear differently depending on your phone, tablet, computer monitor, or screen settings. Because every display is different, slight colour variations between what you see online and the product you receive are normal and are not considered defects.

Many of our products are produced in manufacturing batches. As a result, slight differences in colour, finish, size, shape, texture, coating, or dye lot may occur between batches. These natural variations are expected and are not eligible for refunds or exchanges.

We encourage customers to carefully review product photos and descriptions before purchasing. If you have questions about a product before ordering, we’re always happy to help.

Status Tax Exemption

Sundaylace Creations proudly offers tax-exempt purchasing for eligible Status First Nations customers in accordance with Canadian tax regulations.

To receive tax exemption:

  • Your tax-exempt account must be approved before placing an order.
  • Your account must include the required documentation, including a valid Status Card and an eligible tax-exempt shipping address.
  • Tax exemptions cannot be applied after an order has been placed, paid for, or shipped.
  • Orders placed without an approved tax-exempt account will be processed with applicable taxes.

If you would like to apply for a tax-exempt account before placing your order, please contact mariah@sundaylacecreations.com before completing your purchase.

Need Help?

If you have any questions about your order or this Returns Policy, please contact us.

Email: mariah@sundaylacecreations.com

We believe that most problems can be resolved with a conversation, and we’ll do our best to find a fair solution whenever possible.

Thank you for supporting Sundaylace Creations. We appreciate every order and look forward to helping you with your next project.

Bead with a Happy Heart. 💜