Returns & Refunds Policy

 

Returns & Refunds — Our Happiness Promise ❤️

 

At Sundaylace Creations, every bead and supply is chosen with care, and we’re proud to share that over 99.5% of our orders are kept and loved by happy beaders across Canada. 🪡✨ Most of our customers tell us they end up finding a creative use for everything they order — and we know you’ll probably feel the same!


That said, we want you to shop with total confidence.


If We Make a Mistake, We’ll Make It Right 🌟

We’re human, and sometimes things happen! If we send the wrong item, miss something in your order, or your package arrives damaged, we’ll refund or replace it right away — no stress, no hassle.


Changed Your Mind? No Problem 💌

If you’d like to return something for another reason, we’re happy to help! We just ask that you cover the return shipping costs and send the item back unused and in its original packaging.


A Quick Note on Colors & Sizes 🌈

 

  • Beads are tiny works of art, and colors can look slightly different depending on your phone or computer’s tone, brightness, and settings.

  • Manual measurements are done carefully, but very small size variations can happen.

  • With AB Resin Gems, every piece has its own natural beauty, so slight differences in shine and tone are normal.

 

Why Beaders Rarely Return Items 💡

Our community of beaders is endlessly creative, and many discover that what they almost returned ends up becoming their favourite detail in a project! With thousands of 5-star reviews, you can trust that we’re here to look out for you and deliver products we’re proud to stand behind.


We’re not just a bead store — we’re a beading community. Your happiness is our priority, and we’ll always do our best to make things right. 🧵💫


Trust Your Creativity — You’ll Find a Way to Make It Shine.

 

 

 

💛 See What Beaders Are Saying About Us!

 


⭐️⭐️⭐️⭐️⭐️ 4.9 / 5 Based on 1,000+ Happy Beaders


We love our community — and they love us right back! Don’t just take our word for it… check out what other beaders are saying about Sundaylace Creations:


“The beads are even more beautiful in person! Fast shipping, amazing quality, and the colours are gorgeous.” — Tanya, BC

“Sundaylace is my go-to! They always have exactly what I need, and the little surprises in my orders make me smile every time.” — Riley, ON

“I wasn’t sure about a colour at first, but once I used it, it became the star of my beadwork. They never disappoint!” — Samantha, NS


Read More 5-Star Reviews →

TOHO Seed Beads size chart with bead sizes and measurements on a white background.

Bead Sizes

15/0 is the smallest,

6/0 is the biggest but

11/0 is the sweet spot for most beadwork projects.

Bead Types Glossary!

Contact us if you have missing or damaged items from your order, we will be happy to help you! Please put your order number and any information to help identify your problem in the comment section. 💜 Our customer service staff will respond between 1-3 business days to emails. 💜