Changes Due to COVID_19 Crisis

Shipping and processing times will vary due to various factors. We are doing our best to keep business as usual during this crisis. We will update you when or if this changes. 

Sundaylace Creations will be substituting products with similar products if products are oversold/out of stock, to prevent customer service from being overwhelmed. Standard Letter mail shipping has been suspended as regular shipping times increased past 21 Business Days due to the COVID-19 crisis. 

We will respond to emails as our first priority and will monitor our Facebook messenger. Since we are now short-staffed, our usual response time will be slower than usual. 

We remained committed to shipping out products in a timely manner, however, circumstances may change during the crisis. We are healthy and are eager to help you get the beading supplies to help relieve stress and keep productive during this crisis. 

Due to COVID-19, "signature required" is not available for Canada Post services, and Canada Post will be dropping off without notices. Proof-of-age verification is limited to post-office pickups, and on-time guarantees are suspended.  Canada Post will be responsible for any lost/missing packages only to a maximum of $100 insurance per parcel. Please keep an eye on your tracking numbers to know when your package has arrived. 



Information Gathered on March 25, 2020

Is it safe to handle mail and parcels?

The World Health Organization (WHO) and Public Health Agency of Canada (PHAC) have assured us it is safe to handle mail, including international mail.

According to the PHAC, there is no known risk of coronaviruses entering Canada on parcels or packages. In general, because of poor survivability of coronaviruses on surfaces, there is a low risk of spread from products or packaging shipped over a period of days or weeks. Currently, there is no evidence of COVID-19 being transmitted by imported goods or packages.

Are post offices still open? What are you doing to help keep people safe?

Parcel pick-up: Parcels left at the post-office for pickup will not be returned-to-sender until further notice. We’ve suspended our normal 15-day hold period. We ask that customers who are feeling ill or self-isolating, to please delay their visit to the post office and to pick up their parcel when it’s safe to do so.

How will I find out if my local post office has closed or is not keeping regular hours?

We understand the importance of our post offices and are working hard to serve our customers. As the current situation evolves, some post offices may temporary close due to a number of factors. For example, the buildings we are located in may close temporarily, or for staffing reasons. We are monitoring this closely and will advise customers through door signage at any affected locations and through other public notifications.

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Contact us if you have missing or damaged items from your order, we will be happy to help you! Please put your order number and any information to help identify your problem in the comment section. 💜 Our customer service staff will respond between 1-3 business days to emails. 💜